ANSWERS TO FAQS

Do you offer free previews of your programs?
Performance Resources offers convenient, free previews to save you hundreds of dollars in preview fees. In order to continue offering this service, we need your careful cooperation:
1. Please view the previews within the 10-day FREE preview period.
2. We appreciate your feedback. Your Performance Resource’s Account Manager will call to discuss how the program(s) met your needs. If a message is left for you, please return the call as soon as possible.
3. Please return the previews promptly after viewing. Understand that the cost for returning previews is yours.
4. Please ship the tape(s) back by the date indicated on your enclosed packing list, or you agree to pay a late fee of $75 per tape. For your protection, ship via traceable courier, such as UPS, Federal Express or Purolator.

How will my previews be shipped to me?
Under normal circumstances, previews are shipped free of charge via UPS ground. If you require rush shipping for previews, you will need to pre-pay those charges by credit card.

Why is there more than one program on my preview DVD/VHS?
In order to assist you in your training needs, Performance Resources provides several titles on similar topics on one DVD/VHS for your evaluation. If the program you requested does not meet your organization's needs, you may preview several programs on your topic of interest at one time.

Can I have more than 10 days to preview?
Yes, if you have not had the opportunity to view your preview tape within the 10-day period, call your Account Manager to extend the preview period. As long as you notify us that you need more time, you will not be billed for a late preview.

Do you have programs on DVD?
Yes, currently almost all of programs available on DVD. If some of our older programs that are not on DVD are of interest to you, we can convert them to DVD if you would like to purchase in that format.

Do you offer Rentals of your programs?
Most of our programs are available for a Five-Day Rental. Cancellations on confirmed rentals must be received 10 days prior to the scheduled show date in order not to incur full rental charges.

Do you allow returns on purchases?
Performance Resources offers FREE previews and therefore does not accept license/purchase returns other than for damaged or incorrect shipments. Should you receive a damaged or incorrect shipment, please call us immediately.

Can I lend out or share with other organizations, the videos that I purchase from Performance Resources?
License/purchase entitles you to internal use for the benefit of training your employees for the life of the videotape/DVD. You have no ownership of the videos/DVDs, including all media on which they reside; however, license/purchase entitles you to unlimited non-theatrical use (to which no admission is charged) via optical projection or conventional video/DVD playback. Purchasers may not re-sell, rent, loan, advertise, alter, copy, transmit, recast or duplicate a Performance Resource’s film or accompanying print material–in whole or in part–without Performance Resource’s prior written permission.

PR: wait...  I: wait...  L: wait...  LD: wait...  I: wait... wait...  C: wait...  SD: wait...