Action Learning is a tried and tested way of finding solutions to issues, concerns, opportunities or tasks in the workplace. These issues have no specific right answer, but provide us with opportunities to explore different courses of action, and to reflect on these actions.

Making sure your behaviour and communication is assertive is invaluable in the workplace. But there is a fine line between non-assertive behaviour, assertive behaviour and aggression. Learning how to understand the impact of your behaviours on others and yourself.

At last! Here are modern communication skills training activities—including effective use of e-mail, voice-mail and audio conferencing—at your fingertips. With this pack, you’ve got all the essential skills of communication covered.

This pack outlines the practical benefits of using counselling skills in a work context using a straight forward, jargon free approach. This skills training resource explains what counselling skills are and how they can be effectively implemented in the workplace.

The activities in this resource focus on what individuals can do to immediately make a difference in the way customers feel about your organization. Even seemingly small improvements make a tremendous difference to customer perception.

This pack will help managers to understand the benefits of investing time in developing their people, and it will encourage them to view ‘developing people’ in the context of their own objectives and results.

Team leaders are vital in any organization—they help build successful teams, which in turn build business success. The 20 tried and tested activities in this resource have been specifically designed to help you develop highly motivated team leaders.

Are you able to demonstrate your contribution to the organization that you work for? Use this pack to build a strong argument for investment and resources. Packed with a ton of ideas, you'll learn how to set objectives, measure improvements and evaluate results.

Anyone who wants to understand more about the role of organizational facilitation will benefit from working through this pack. Containing exercises for the person who wants to develop their own facilitation skills as well as session plans for running workshops, it provides much more than just a thorough grounding in the subject.

As more organizations move toward a flatter, team-based structure, team leaders need to learn to combine a leadership role with full-time operational responsibilities. This pack is aimed at developing core leadership skills in people who are new to this demanding role.