This program uses real world behavior modeling to show new managers how to do the right thing, in the right way, at the right time.

This film shows how to conduct a successful counselling session with employees who are not performing to the required standards.

Learn how to define performance so employees will know what is expected of them and how their performance will be measured.

This two-part series give managers the insight they need to criticize their staff in a productive way and to give praise - both keys to improving performance.

Feeling unappreciated is at the top of the list of reasons why people consider leaving their jobs. This program illustrates that giving praise where it's due is a management tool that's powerful, cheap and easy to use.

Nobody enjoys being criticized and most managers don't enjoy offering criticism. This program shows that criticism, handled properly, is an essential part of a manager's role and can lead to improved performance and a more harmonious relationship.

Through a series of dramatic vignettes, this video demonstrates both the right and wrong ways to conduct a performance review. 

Using the highly effective 'wrong way-right way' approach, the program deals with the horrors of the performance appraisal in a dynamic way. It replaces misunderstanding and missed opportunities with a perfect meeting of minds!

Positive performance coaching is achievable … when supervisors and managers have the right training. This program teaches a simple, yet highly effective, five-step process for correcting negative performance.

Coaching is all about inspiring, encouraging, and challenging your team. It’s as simple as noticing how your team is performing and then letting them know you notice. In other words, coaching is the process of letting people know that what they do matters to you.