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The First Mile

SKU: 3004P Categories: , Tags: , Brand:

This humorous and engaging film emphasizes the basics – the essential art of customer service.

Runtime: 15 Minutes
Inclusions:
  • DVD
  • Leader’s Guide
  • Participant Workbook
  • PPT Presentation
Key Learning Points:
  • Give customers your full ATTENTION.
  • Treat your customers with RESPECT for them as individuals and for the value they bring to your organization as customers.
  • Make sure you give each customer enough of your TIME to meet their needs.

$299.00

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While customer service training often focuses on “going the extra mile” for the customer, this film demonstrates that it’s not enough to go the extra mile if you haven’t gone the “first mile” first!

This humorous and engaging film emphasizes the basics – the essential art of customer service. Your participants will be involved in the process of learning as the acronym ART (Attention, Respect, and Time) is built interactively, with a selection of “real person” street interviews.

PARTICIPANT OBJECTIVES:

  • Give customers your full ATTENTION.
  • Treat your customers with RESPECT for them as individuals and for the value they bring to your organization as customers.
  • Make sure you give each customer enough of your TIME to meet their needs.