How to Lose Customers Without Really Trying

How to Lose Customers Without Really Trying


This video uses humourous, real-life scenarios to demonstrate the basic techniques for achieving customer satisfaction. It is suitable for front-line staff in any organization.<

SKU: 3090P Categories: ,


Whether you are working in sales, doing retail checkout or covering a reception desk – the same basic guidelines for keeping customers satisfied apply.

Customers can be trying; not all of them are pleasant. It’s easy to put them off &ndas

Contact Us

Canada & U.S.: 800-263-3399

We are located in Ontario, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.


All prices are in Canadian Dollars.

If you have problems with this site contact