Keeping Customers Cool

Keeping Customers Cool


If you can figure out why customers are complaining, without getting personally involved or offended, you have a much better chance of keep your customers cool and avoiding explosive situations.

SKU: 3770P Categories: ,


Keeping Customers Cool provides front-line staff with practical, focused training in handling customer complaints.

It highlights that staff behavior is the key to stopping a difficult situation from turning into an explosive one. It’s th

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Canada & U.S.: 800-263-3399

We are located in Ontario, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.


All prices are in Canadian Dollars.

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