No Complaints: Complaints and Quality Management

No Complaints: Complaints and Quality Management


This amusing program shows us that conducting a witch-hunt to fix a problem is not the best way of handling quality issues. It demonstrates the value of addressing the causes of customer co

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This witty program makes it painfully obvious that there is only one thing worse than a problem that leads to a dissatisfied customer – and that’s a problem that crops up again and again because no-one has attempted to solve the underlying issue.

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