Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.
Contents:
DVD
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Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.
Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge. You’ll visit Federal Express, The Limited, Worthington Industries, University National Bank & Trust, and The Louisville Redbirds.
KEY LEARNING POINTS:
Learn that service and quality pay off – in both customer and employee satisfaction
Improve company relations with customers by tuning employees into the details of customer service
Encourage the quick responsiveness
Recognize the importance of the front line individuals
Key Learning Points:
Learn that service and quality pay off - in both customer and employee satisfaction
Improve company relations with customers by tuning employees into the details of customer service
Encourage the quick responsiveness
Recognize the importance of the front line individuals
Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.
Contents:
DVD
Key Learning Points:
Learn that service and quality pay off - in both customer and employee satisfaction
Improve company relations with customers by tuning employees into the details of customer service
Encourage the quick responsiveness
Recognize the importance of the front line individuals
Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.
