Demanding Customers

Demanding Customers

SKU: 3089P Category: Topic: Brand:
Runtime: 25 Minutes
Contents:
  • DVD
  • Leader's Guide
  • Participant Worksheets
  • PowerPoint Slides
  • Self-Study Workbook

Purchase Here

$1,099.00

Clear

Volume Discounts

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the characters they face: Mr. Snappy, Mrs. Picky, Mr. Yappy and Ms Flash.

In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. Then, when the staff adopt the PERFECT technique they manage to change the outcome.

The PERFECT Technique is being:

  • Polite
  • Efficient
  • Respectful
  • Friendly
  • Enthusiastic
  • Cheerful
  • Tactful

The simple but effective lessons are highly memorable – easy to adopt and put into practice at all levels across any organization that deals with customers.

This entertaining and easy-to-follow video can be integrated into any customer care course.

Available in French.

Key Learning Points:
  • Polite
  • Efficient
  • Respectful
  • Friendly
  • Enthusiastic
  • Cheerful
  • Tactful

Demanding Customers

SKU: 3089P Category: Topic: Brand:
Runtime: 25 Minutes
Contents:
  • DVD
  • Leader's Guide
  • Participant Worksheets
  • PowerPoint Slides
  • Self-Study Workbook
Key Learning Points:
  • Polite
  • Efficient
  • Respectful
  • Friendly
  • Enthusiastic
  • Cheerful
  • Tactful

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$1,099.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: sales@owenstewart.com

We are located in Ontario, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com