This engaging and amusing drama explores essential interviewing skills needed to ensure that a discipline interview leads to a positive outcome, not a disastrous one.
Runtime: 28 Minutes
Contents:
DVD
Leader's Guide
Participant Worksheet
PowerPoint Slides
Self-Study Workbook
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This program shows us just how badly a discipline interview can be handled. By analyzing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals.
I’d Like a Word With You introduces three managerial styles that need improvement.
Ethelred the Unready treats the discipline interview as a ritual rebuke and is completely unprepared. He has to learn how to identify the gap between the individual’s performance and standard.
Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual’s lack of performance.
Gillian the Silent is expecting a battle of wills and fears she’ll lose. She learns that she must work out an agreeable plan to bring someone’s performance up to the expected standard.
In each case the program shows how conflict can be avoided and a potential problem turned into a valuable team performer.
This engaging and amusing drama explores essential interviewing skills needed to ensure that a discipline interview leads to a positive outcome, not a disastrous one.
Runtime: 28 Minutes
Contents:
DVD
Leader's Guide
Participant Worksheet
PowerPoint Slides
Self-Study Workbook
Key Learning Points:
Checking the facts on standards
Checking the facts on performance
Asking open questions
Listening for the answers
Focus on the facts
Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.