Individuals striving to deliver patient-centred care must have a high degree of integrity, a knowledge of what drives patient satisfaction and an ability to work well in teams. The assorted teaching clips in this volume of The Healthcare Toolkit can be used to build these competencies.

The training needs of healthcare organizations can change on any given day. In some cases, a topic requires a lengthy facilitated classroom-training event and in other situations, there is only enough time for a quick meeting or lunchtime learning session.

In either case, when you gather people together for learning on interpersonal skills, it’s nice to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons and promote discussion.

The Healthcare Toolkit, Volume 1 provides a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into three categories:

• Ensuring Patient Satisfaction – provides awareness of what matters most to patients, and gives ideas for how to keep patients satisfied.
• Building Accountability, Ethics, and Integrity – demonstrates how individuals can work to improve and maintain strong personal standards when it comes to ethics and responsibility.
• Team Building – illustrates principles of teamwork that lead to the kind of positive, collaborative environment that will keep staff focused on the task at hand…treating patients.