Inside Information

Inside Information

SKU: 3274P Categories: , Topic: Brand:
Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Available in French.
Runtime: 27 Minutes
Contents:
  • DVD
  • Leader's Guide
  • Participant Worksheet
  • Self-Study Workbook

Purchase Here

$1,099.00

Volume Discounts

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Most organizations recognize that exceptional service is vital to winning and retaining customers – but very few treat their internal customers with the same level of respect and support as they do their external customers.

Inside Information shows people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.

Inside Information is ideal for those who want to break down “silos” in their organizations and build productive working relationships with people from different departments.

The program covers:

  • What internal customer service is and why it is important
  • Meeting internal customer needs
  • Communicating with internal customers
  • Giving personal support

Participants will:

  • develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and shared purpose
  • treat internal customers in the same way as external customers
  • give internal customers the best possible service
  • communicate effectively with internal customers and identify what they expect from one another
  • respect and support internal customers

Available in French.

Key Learning Points:
  • What internal customer service is and why it is important
  • Meeting internal customer needs
  • Communicating with internal customers
  • Giving personal support

Inside Information

SKU: 3274P Categories: , Topic: Brand:
Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Available in French.
Runtime: 27 Minutes
Contents:
  • DVD
  • Leader's Guide
  • Participant Worksheet
  • Self-Study Workbook
Key Learning Points:
  • What internal customer service is and why it is important
  • Meeting internal customer needs
  • Communicating with internal customers
  • Giving personal support

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$1,099.00

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com