On the Receiving End

On the Receiving End


This program uses tried and tested telephone techniques to help call centre staff learn to resolve customer enquiries effectively and professionally – even when the customer is being difficult.

SKU: 3097P Categories: , Brand:


Customers who are fatuous, difficult or helpless are every call center operator’s worst nightmare. It takes more than just a good telephone manners to deal with these types of people – good training is essential.

On the Receiving End sho

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada


All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com