On the Receiving End

This product is currently out of stock and unavailable.

On the Receiving End

This program uses tried and tested telephone techniques to help call centre staff learn to resolve customer enquiries effectively and professionally – even when the customer is being difficult.

SKU: 3097P Category: Brand:


Customers who are fatuous, difficult or helpless are every call center operator’s worst nightmare. It takes more than just a good telephone manners to deal with these types of people – good training is essential.

On the Receiving End sho

Contact Us

Canada & U.S.: 800-263-3399
International: sales@owenstewart.com

We are located in Ontario, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.


All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com