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A Passion for Customers

A Passion for Customers

SKU: 3264P Category: Topic: Brand:
Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.
Contents:
  •  DVD

Purchase Here

$1,190.00

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Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.

Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge. You’ll visit Federal Express, The Limited, Worthington Industries, University National Bank & Trust, and The Louisville Redbirds.

KEY LEARNING POINTS:

  • Learn that service and quality pay off – in both customer and employee satisfaction
  • Improve company relations with customers by tuning employees into the details of customer service
  • Encourage the quick responsiveness
  • Recognize the importance of the front line individuals
Key Learning Points:
  • Learn that service and quality pay off - in both customer and employee satisfaction
  • Improve company relations with customers by tuning employees into the details of customer service
  • Encourage the quick responsiveness
  • Recognize the importance of the front line individuals

A Passion for Customers

SKU: 3264P Category: Topic: Brand:
Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service.
Contents:
  •  DVD
Key Learning Points:
  • Learn that service and quality pay off - in both customer and employee satisfaction
  • Improve company relations with customers by tuning employees into the details of customer service
  • Encourage the quick responsiveness
  • Recognize the importance of the front line individuals

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$1,190.00

Clear

Language

Discounts

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com