Who Sold You This, Then? Revised

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Who Sold You This, Then? Revised

The role of a customer service person is to be a trouble-shooter, not a trouble-maker. This humourous program give several examples of how easily service staff can fall into the trap of being a trouble-maker, and that getting it right can be highly rew

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Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticize everything that’s important to his business – the products he services, his customer, the salesperson they originally de

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