- Leader’s Guide
- Participant Worksheets
- PowerPoint Slides
- Self-Study Workbook
Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the characters they face: Mr. Snappy, Mrs. Picky, Mr. Yappy and Ms Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. Then, when the staff adopt the PERFECT technique they manage to change the outcome.
The PERFECT Technique is being:
The simple but effective lessons are highly memorable – easy to adopt and put into practice at all levels across any organization that deals with customers.
This entertaining and easy-to-follow video can be integrated into any customer care course.
Available in French.