On the Receiving End

SKU: 3097P Categories: , Brand:
Runtime:
Inclusions:
Key Learning Points:

This product is currently out of stock and unavailable.

Please login to view the Full-Length Preview. If you don't have an account, you can register here now.

Customers who are fatuous, difficult or helpless are every call center operator’s worst nightmare. It takes more than just a good telephone manners to deal with these types of people – good training is essential.

On the Receiving End sho