The Really Angry Customer

Name: The Really Angry Customer
Brand: Our Bizniss Productions
SKU: 3220P
Availability: InStock

SKU: 3220P Category: Training Videos Tags: Call Centre Training, Communication, Conflict, Customer Service, Difficult Customer Calls, Difficult Customers, LibraryS1, Listening Skills, Telephone Skills Brand: Our Bizniss Productions

Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues.

Runtime: 16 Minutes

Inclusions:

DVD, USB or Streaming
Leader’s Guide

Key Learning Points:

How to deal with customers in an attacking mode
Turn low-quality information into high-quality information
Use questions without antagonizing the caller
Skills for staying calm and in control
Focussing on what you can do
Know your limits and how to transfer a call
How to learn from difficult call experiences

Purchase Here

$495.00 – $515.00

Format

Clear

Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues. Includes THE BEST IDEAS EVER FOR HANDLING VERBAL ABUSE!

Training points include:

How to deal with customers in an attacking mode
Turn low-quality information into high-quality information
Use questions without antagonizing the caller
Skills for staying calm and in control
Focussing on what you can do
Know your limits and how to transfer a call
How to learn from difficult call experiences

This program is part of the Just a Call Away Series.