When the Coach is You! – Government Version
This video walks viewers through the practical steps to increasing success for coaches and learners in any organization. Watch as workers resist and stumble through the coaching process, finally learning to create positive outcomes.
- Leader’s Guide
- Understand the value of coaching in the context of meeting team goals
- Recognize that any team member can be called upon to coach another
- Understand and use the five steps to creating a positive coaching experience
- Recognize potential barriers and devise strategies for overcoming those barriers
- Take a more active role in coaching others
These days, coaching isn’t just the responsibility of a manager. Any team member may be called upon to coach a coworker. This video walks viewers through the practical steps to increasing success for coaches and learners in any organization. You’ll visit an accounting office, a government agency, and a service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes.
In a government unemployment department, supervisor Michelle enlists Hal to help a coworker with his customer service skills and compliance with the Workforce Investment Act. Hal’s not too keen on losing his own time at his window, but in the end sees that teaching Arnold what he has learned over the years not only increases his coworker’s skills, but improves the entire agency’s productivity and service to the public.
You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the coaching skills necessary for success. These skills include five steps for effective coaching: prepare the learner, demonstrate for the learner the skills desired, establish and maintain a positive coaching atmosphere, let the learner perform his/her newly learned skills, and follow up.