Owen-Stewart Performance Resources Inc. | 1-800-263-3399 | sales@owenstewart.com

Featured Videos

What Do You Say?

Fast paced, energetic and loaded with excitement…this video provides realistic, practical answers to tough customer service questions that your people can put to use on the job immediately.

Runtime: 22 Minutes
  • DVD or USB
  • Manager’s Guide
  • 10 Employee Handbooks (while quantities last)
Key Learning Points:
  • Prepares customer service providers for awkward tough situations
  • Models appropriate behaviours to help the customer
  • Builds staff confidence in their abilities to communicate


When it comes to customer service challenges…the first few seconds and your first few words determine your success or failure.

Fast paced, energetic and loaded with excitement…this video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

A powerful tool that no employee should be without…the Employee handbook takes over where the video leaves off, providing practical answers to over 100 difficult customer service situations, including disruptive guest, diversity challenges, disability issues, etiquette and more.

Learn the key words and phrases needed to handle tough customer situations with ease and confidence.