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It’s Your Call – Just a Call Away Series

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Runtime: 16 Minutes
Inclusions:
  • DVD
  • Leader’s Guide
Key Learning Points:
  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

$455.00

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Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Training points include:

  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

This program is part of the Just a Call Away Series.