It’s Your Call – Just a Call Away Series

Name: It's Your Call - Just a Call Away Series
Brand: Our Bizniss Productions
SKU: 3224P
Availability: InStock

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SKU: 3224P Category: Training Videos Tags: Attitude, Call Centre Training, Communication, Customer Service, LibraryS1, Listening, Sales, Telephone Skills Brand: Our Bizniss Productions

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Runtime: 16 Minutes

Inclusions:

DVD, USB or Streaming
Leader’s Guide

Key Learning Points:

Giving the caller your full attention
How to avoid distractions
Keeping control of the call
Using back on track questions
Listening for clues
Cross sell and upsell
How to overcome objections
Knowing your product and service
Offering choices

Purchase Here

$495.00 – $515.00

Format

Clear

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Training points include:

Giving the caller your full attention
How to avoid distractions
Keeping control of the call
Using back on track questions
Listening for clues
Cross sell and upsell
How to overcome objections
Knowing your product and service
Offering choices

This program is part of the Just a Call Away Series.