The Customer Care Pack
This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers’ shoes and to see the organization through their eyes.
- CD-ROM that contains PDFs of the complete toolkit and Okay-To-Copy Pages
- PPT Presentation
The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. These 20 powerful sessions enable participants to generate their own ideas for improving customer service. Learn how even seemingly small improvements can add up and make a significant difference both to customer perception and sales results.
Subjects Covered Include:
- Understanding your customers’ points of view
- Building rapport with customers
- Customer care on the telephone
- Writing to customers
- Handling customer complaints
- Questioning and listening skills
Includes 85 OK to Copy Pages.
SAVE UP TO 80% OF YOUR PREPARATION TIME
Why re-invent the wheel? Why spend extra time and effort preparing training when much of the work has already been done for you?
WRITTEN BY TRAINERS AND PROVEN TO WORK
The author of this Toolkit has developed and fine-tuned these sessions in real organizations, so you can be absolutely sure that they work effectively.
‘OK TO COPY’ PAGES MEAN NO COPYRIGHT HASSLES
Once purchased, the ‘OK to copy’ pages in this Toolkit can be photocopied as many times as you like, within your organization.
JUST ONE IDEA RE-PAYS THE COST OF THE PACK
These Training Toolkits generate ideas that quickly re-pay their cost and recoup their investment many times over. And think of the time you save too!