Purchase Here
It’s Your Call – Just a Call Away Series
SKU: 3224P
Categories: Our Bizness, Training Videos
Topics: Call Centre Training, Communication, Customer Service, Listening, Sales, Skills, Telephone Skills
Brand: Our Bizniss Productions
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Runtime: 16 Minutes
Contents:
- DVD
- Leader’s Guide
$515.00
Volume Discounts

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Training points include:
- Giving the caller your full attention
- How to avoid distractions
- Keeping control of the call
- Using back on track questions
- Listening for clues
- Cross sell and upsell
- How to overcome objections
- Knowing your product and service
- Offering choices
This program is part of the Just a Call Away Series.
Key Learning Points:
- Giving the caller your full attention
- How to avoid distractions
- Keeping control of the call
- Using back on track questions
- Listening for clues
- Cross sell and upsell
- How to overcome objections
- Knowing your product and service
- Offering choices
It’s Your Call – Just a Call Away Series
SKU: 3224P
Categories: Our Bizness, Training Videos
Topics: Call Centre Training, Communication, Customer Service, Listening, Sales, Skills, Telephone Skills
Brand: Our Bizniss Productions
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Runtime: 16 Minutes
Contents:
- DVD
- Leader’s Guide
Key Learning Points:
- Giving the caller your full attention
- How to avoid distractions
- Keeping control of the call
- Using back on track questions
- Listening for clues
- Cross sell and upsell
- How to overcome objections
- Knowing your product and service
- Offering choices
Purchase Here
$515.00
