It’s Your Call – Just a Call Away Series

It’s Your Call – Just a Call Away Series

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Runtime: 16 Minutes
Contents:
  • DVD
  • Leader’s Guide

Purchase Here

$515.00

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Volume Discounts

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Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Training points include:

  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

This program is part of the Just a Call Away Series.

Key Learning Points:
  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

It’s Your Call – Just a Call Away Series

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Runtime: 16 Minutes
Contents:
  • DVD
  • Leader’s Guide
Key Learning Points:
  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$515.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.

Currency

All prices are in Canadian Dollars.

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