Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Training points include:

• Giving the caller your full attention
• How to avoid distractions
• Keeping control of the call
• Using back on track questions
• Listening for clues
• Cross sell and upsell
• How to overcome objections
• Knowing your product and service
• Offering choices

This program is part of the Just a Call Away Series.