This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline. Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication – especially in a health care setting.

Viewers learn how communication succeeds when it passes through 5 stages:

• The Speaker launches a thought
• The Language that is chosen is clear and uses specific words
• The Environment is organized and free of distractions
• The Listener interprets the message
• Thorough Feedback is given to guarantee that the Speaker and Listener understand each other completely