Customers With Disabilities: Delivering Excellent Service

If you have customers with disabilities then this training program is a must see for every employee. This program was designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

Runtime: 34 Minutes
  • DVD or USB (34 Minutes)
  • Leader’s Guide (Including Full Transcript)
  • QUIZ (Combining True/False & Multiple Choice Questions)
  • Questions for Discussion
  • Terms & Expressions Handout
  • PowerPoint
Key Learning Points:



Please login to view the Full-Length Preview. If you don't have an account, you can register here now.

You will notice that throughout the program, the terms disabled person or blind person haven’t been used. Instead, you will hear “person with a disability” or “person who is blind.” The point is simple: put the person first. This is not simply about language; it’s about treating people with disabilities as customers and delivering the best service possible.

This program is divided into five chapters:

  • Chapter 1: Blind or Low Vision
  • Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
  • Chapter 3: Deaf or Hard of Hearing
  • Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
  • Chapter 5: People of Short Stature/Vertically Challenged

You’ll learn about the four major interactions you’ll have with customers with disabilities:

  • Greeting
  • Product Assistance
  • Sales Transaction
  • Addressing Other Needs

The goal of this training program is simple: it will help every associate deliver the best customer service to people with disabilities.