Donnez le cornichon

Donnez le cornichon

Your business is not what you sell, it’s who you serve. Meet Bob Farrell, founder of Farrell’s Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business…taking care of the customer.
Runtime: 18 minutes
Contents:
  • DVD or USB
  • Leader’s Guide with handouts
  • 10 Reminder Cards
  • 10 Pickle Pins

Purchase Here

$925.00

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Your business is not what you sell, it’s who you serve. Meet Bob Farrell, founder of Farrell’s Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business…taking care of the customer.

We’re all in the same business, the people business. Our job is to make customers happy. What’s the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That’s the pickle.

Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty.

Participants Will Learn:

  • Service – Make serving others your #1 priority. You work in a noble profession, be proud of what you do.
  • Attitude – Choose your attitude. How you think about your customers is how you will treat them.
  • Consistency – Set high standards, and stick to them. Customers return because they liked what happened last time.
  • Teamwork – Look for ways to make each other look good. In the end, everything ends up in front of the customer!
Key Learning Points:
    • Service – Make serving others your #1 priority. You work in a noble profession, be proud of what you do.
    • Attitude – Choose your attitude. How you think about your customers is how you will treat them.
    • Consistency – Set high standards, and stick to them. Customers return because they liked what happened last time.
    • Teamwork – Look for ways to make each other look good. In the end, everything ends up in front of the customer!

Donnez le cornichon

Your business is not what you sell, it’s who you serve. Meet Bob Farrell, founder of Farrell’s Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business…taking care of the customer.
Runtime: 18 minutes
Contents:
  • DVD or USB
  • Leader’s Guide with handouts
  • 10 Reminder Cards
  • 10 Pickle Pins
Key Learning Points:
    • Service – Make serving others your #1 priority. You work in a noble profession, be proud of what you do.
    • Attitude – Choose your attitude. How you think about your customers is how you will treat them.
    • Consistency – Set high standards, and stick to them. Customers return because they liked what happened last time.
    • Teamwork – Look for ways to make each other look good. In the end, everything ends up in front of the customer!

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$925.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: sales@owenstewart.com

We are located in Ottawa, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.

Currency

All prices are in Canadian Dollars.

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