Everybody’s In Customer Service
A clear and concise program showing the positive and negative effects of an individual’s behaviour and
actions on the productivity of an organization.
- DVD or USB
- Leader’s Guide
- Learn how everyone can have a negative or positive impact on customer service.
- How to be proactive with clients
- How to take proper messages
- How to maintain a professional approach in communications
- How to behave ethically
This program demonstrates that “Everyone’s In Customer Service”! Watch the cast in their roles as a receptionist, trades-person, repair person, delivery driver, accountant and manager. The video shows how each and every person in an organization can have a negative or positive impact on customer service. You will find that its many applications will be useful in a wide range of training sessions for audiences of different levels of experience and different interests.
The dominant message of this program is that everyone at some point will serve a customer—whether by selling a product, service, or themselves.