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Featured Videos

Everybody’s In Customer Service

A clear and concise program showing the positive and negative effects of an individual’s behaviour and
actions on the productivity of an organization.

Runtime: 17 Minutes
  • DVD or USB
  • Leader’s Guide
Key Learning Points:
  • Learn how everyone can have a negative or positive impact on customer service.
  • How to be proactive with clients
  • How to take proper messages
  • How to maintain a professional approach in communications
  • How to behave ethically


This program demonstrates that “Everyone’s In Customer Service”! Watch the cast in their roles as a receptionist, trades-person, repair person, delivery driver, accountant and manager. The video shows how each and every person in an organization can have a negative or positive impact on customer service. You will find that its many applications will be useful in a wide range of training sessions for audiences of different levels of experience and different interests.

The dominant message of this program is that everyone at some point will serve a customer—whether by selling a product, service, or themselves.