The First Mile

The First Mile

SKU: 3004P Category: Topics: , Brand:
This humorous and engaging film emphasizes the basics – the essential art of customer service.
Runtime: 15 Minutes
Contents:
  • DVD
  • Leader's Guide
  • Participant Workbook
  • PPT Presentation

Purchase Here

$1,275.00

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While customer service training often focuses on “going the extra mile” for the customer, this film demonstrates that it’s not enough to go the extra mile if you haven’t gone the “first mile” first!

This humorous and engaging film emphasizes the basics – the essential art of customer service. Your participants will be involved in the process of learning as the acronym ART (Attention, Respect, and Time) is built interactively, with a selection of “real person” street interviews.

PARTICIPANT OBJECTIVES:

  • Give customers your full ATTENTION.
  • Treat your customers with RESPECT for them as individuals and for the value they bring to your organization as customers.
  • Make sure you give each customer enough of your TIME to meet their needs.
Key Learning Points:
  • Give customers your full ATTENTION.
  • Treat your customers with RESPECT for them as individuals and for the value they bring to your organization as customers.
  • Make sure you give each customer enough of your TIME to meet their needs.

The First Mile

SKU: 3004P Category: Topics: , Brand:
This humorous and engaging film emphasizes the basics – the essential art of customer service.
Runtime: 15 Minutes
Contents:
  • DVD
  • Leader's Guide
  • Participant Workbook
  • PPT Presentation
Key Learning Points:
  • Give customers your full ATTENTION.
  • Treat your customers with RESPECT for them as individuals and for the value they bring to your organization as customers.
  • Make sure you give each customer enough of your TIME to meet their needs.

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$1,275.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com