In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. Teach your team to naturally make a genuine connection with patients, family members and co-workers.
Runtime: 16 minutes
Contents:
DVD
Leader’s Guide
10 Pocket Reminder Cards
PowerPoint Presentation
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Your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman.
In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers…everyone they meet.
Connecting in Healthcare is all about…
Choosing the right ATTITUDE… be welcoming, empathetic, curious and resourceful.
Sending the right SIGNALS… with your face, body and voice.
Get them TALKING… investing in listening pays off in trust.
Learn to:
Increase patient satisfaction
Strengthen co-worker relationships
Improve customer service
Raise productivity & fun at work
Key Learning Points:
Increase patient satisfaction
Strengthen co-worker relationships
Improve customer service
Raise productivity & fun at work
How to Connect in Healthcare…In 90 Seconds or Less?
In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. Teach your team to naturally make a genuine connection with patients, family members and co-workers.
Runtime: 16 minutes
Contents:
DVD
Leader’s Guide
10 Pocket Reminder Cards
PowerPoint Presentation
Key Learning Points:
Increase patient satisfaction
Strengthen co-worker relationships
Improve customer service
Raise productivity & fun at work
Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.
