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Inclusion Insights

In this dynamic presentation, Dr. Steve Robbins introduces a Creativity and Innovation approach to diversity & inclusion that helps people examine preconceptions and seek out different perspectives, new ideas, knowledge and experiences. See how N.I.C.E. people fall into “Unintentional Intolerance” and what they can do about it.

Runtime: 71 Minutes
  • 3-Section DVD or USB
  • Digital Leader’s Guide, Discussion Quick Guide, Reproducible Handouts, Quizzes and Personal Reflection Handouts
  • PowerPoint Presentation
Key Learning Points:
  • Uses a compelling storytelling approach to address preconceptions and stereotyping
  • Shows people how to overcome “unintentional intolerance”
  • Brings all employees together in a shared understanding of one another


Stereotypes, Lazy Brains & Unintentional Intolerance

How do seemingly nice people unconsciously exclude others? How and where do we get our preconceptions and stereotypes? What’s more, how can we look inside ourselves to understand the ways in which we form perceptions of people we don’t even know? This training program answers these questions while teaching a Creativity & Innovation approach to diversity and inclusion that emphasizes seeking different perspectives, new ideas, knowledge and experiences.

In this enlightening program, author and renowned speaker Dr. Steve Robbins uniquely challenges and motivates people through his stories, humor and extensive knowledge of the topics of diversity and inclusion. Dr. Robbins’ unique concept of Unintentional Intolerance has captured wide acclaim from numerous audiences and organizations across the country. Unintentional Intolerance is the term Robbins has coined to explain the unconscious things well-meaning people do that exclude others.

The approach Robbins presents does NOT blame or point fingers. It challenges individuals and organizations to be more open-minded, more mindful and intentional about inclusion and more welcoming of the unique gifts, abilities and experiences people have to offer.

Learning Objectives:

Discover how nice, well-meaning people engage in “unintentional intolerance”.
Recognize how closed-mindedness and exclusion take place, and how to become more open-minded to new people and novel ideas.

Demonstrate an understanding of the ways in which everyday experiences shape our perspectives and influence our interpretations of the people and world around us.

Inclusion Insights is designed for flexible use. The video program is chaptered into 3 Sections and 11 Insights. Each insight has a brief discussion guide to help you use the segment independently in a short session or to integrate it into your existing curriculum. A second training design groups the insights into three 1-hour training sessions: (1) Stereotypes (2) Lazy Brains, and (3) Unintentional Intolerance. Together these sections form a comprehensive approach to understanding how NICE (Not Inclined to Critically Examine) people fall into stereotyping and what they can do about it.

Section 1: Stereotypes – (27 minutes total)

Insight 1: Don’t Judge a Book by its Accent
Insight 2: N.I.C.E. People
Insight 3: The Power of Culture
Insight 4: Lessons from Star Trek

Section 2: Lazy Brains – (21 minutes total)

Insight 5: Lazy Brains
Insight 6: The Role of Visual Cues
Insight 7: Cognitive Dissonance
Insight 8: Flat Out Wrong

Section 3: Unintentional Intolerance – (23 minutes total)

Insight 9: Unintentional Intolerance: How NICE People Make Mistakes
Insight 10: Unintentional Intolerance in Action
Insight 11: Reframing Your World

Robbins’ stories and examples give viewers greater insight into the diverse society that already exists, and how our thinking about diversity issues might need a little tweaking if we are to be successful, now and in the future. During this one-of-a-kind presentation, your trainees will laugh, think and begin to see diversity in new ways.