L’invite difficile – Complete

L’invite difficile – Complete

SKU: 3585P Categories: , Topic: Brand:
Customers just want to be treated like guests in your home. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training.
Runtime: 38 Minutes
Contents:
  • DVD or USB
  • Leader's Guide
  • Participant Workbook

Purchase Here

$925.00

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Guests don’t ask for much: Customers just want to be treated like guests in your home.

Guests don’t start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are that you can turn things around, But… guests can be difficult in three ways:

  • The Distracted Guest brings all their problems with them
  • The Disappointed Guest arrives with certain expectations
  • The Disruptive Guest calls for emergency action

The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes…it’s your L.A.S.T chance.

Key Learning Points:

  • Listen and let them vent
  • Apologize for their trouble
  • Solve their problem
  • Thank them for their business
Key Learning Points:
  • Listen and let them vent
  • Apologize for their trouble
  • Solve their problem
  • Thank them for their business

L’invite difficile – Complete

SKU: 3585P Categories: , Topic: Brand:
Customers just want to be treated like guests in your home. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training.
Runtime: 38 Minutes
Contents:
  • DVD or USB
  • Leader's Guide
  • Participant Workbook
Key Learning Points:
  • Listen and let them vent
  • Apologize for their trouble
  • Solve their problem
  • Thank them for their business

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$925.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com