Mad About Customer Service

Mad About Customer Service

True professionals turn things around when they’re going off the rails. Learn how you and your company can smooth the way through any difficult situations and maintain the loyalty and trust of your customers.
Runtime: 15 Minutes
Contents:
  • DVD or USB
  • Leader’s Guide
  • Participant Workbook

Purchase Here

$129.00$695.00

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Volume Discounts

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

True professionals turn things around when they’re going off the rails.

Sharyn, Rick and baby Toby have flown half way across the country to attend a wedding the following day. Sharyn is the bridesmaid. When they arrive at the luggage carousel we have a tired baby, exhausted parents and the day is not over – so imagine their annoyance when their bags don’t arrive – no favourite toy for Toby, no bridesmaid’s dress.

Michelle is the customer service representative who has the task of managing the problem – a tough job. Michelle wants to do the right thing. She’s enthusiastic and committed to her job. However, when Michelle’s good intentions are misinterpreted, the situation escalates from bad to worse – everything from threats to bad language.

As Michelle masters some very valuable skills, she discovers that “how” she handles the situation is just as important as whether she actually solves their problem.

Come with us on Michelle’s journey of self-discovery and skill building so that you and your company can smooth the way through any difficult situations and maintain the loyalty and trust of your customers.

Learning Points:

  • Why Process is more important than the outcome
  • The Flag, Purpose and Permission technique
  • The world famous Pumpkin Method for handling the abusive language
  • How to take responsibility and go the extra mile
Key Learning Points:
  • Why Process is more important than the outcome
  • The Flag, Purpose and Permission technique
  • The world famous Pumpkin Method for handling the abusive language

Mad About Customer Service

True professionals turn things around when they’re going off the rails. Learn how you and your company can smooth the way through any difficult situations and maintain the loyalty and trust of your customers.
Runtime: 15 Minutes
Contents:
  • DVD or USB
  • Leader’s Guide
  • Participant Workbook
Key Learning Points:
  • Why Process is more important than the outcome
  • The Flag, Purpose and Permission technique
  • The world famous Pumpkin Method for handling the abusive language

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$129.00$695.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: sales@owenstewart.com

We are located in Ottawa, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.

Currency

All prices are in Canadian Dollars.

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