Managing Four Generations in the Workplace

For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees and see their workplaces in turmoil. In this scenario-based program, Cam Marston helps supervisors and managers learn the techniques needed to handle cross-generational communications problems, avoid conflict, and maximize performance.

This program will teach you how to “Gen-Flex” or move into another generation’s comfort zone. Do you remember the golden rule, “Do unto others as you would have them do unto you?” The golden rule would be great if we were all the same generation. But because people are different they need to be treated differently.

This is the basis for what we call Gen-Flexing, operating in another generation’s world. Treat them as they want to be treated. Gen-Flex out your comfort zone into theirs.

By the end of this program, participants will be able to:

• Describe the characteristics, attitudes, and values of each generation
• Identify specific actions a manager can take to coach, motivate, and get results from each generation
• Determine how your management approach may need to change when coaching, managing and retaining employees of different generations
• Discover ways to Gen-Flex™ in order to solve generational problems in the workplace