Listening with the intent to understand is important for communication between and among employees and supervisors. This humorous program shows what happens when a busy boss doesn’t slow down long enough to hear what his employees are trying to tell him.
Runtime: 11 Minutes
Contents:
DVD or USB
Leader’s Guide
Reproducible Participant Worksheets
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Listening with the intent to understand is important for communication between and among employees and supervisors. This humorous program shows what happens when a busy boss doesn’t slow down long enough to hear what his employees are trying to tell him.
In this memorable program, learners see the consequences of poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him.
As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the types of workplace problems bad listening can cause:
inefficiency of communication
frustration
inaccuracies
errors
But, in the end, viewers are also reminded that:
To be an effective listener, one must pay attention. (This includes eliminating distractions, feeding back to the speaker what you’ve heard and asking clarifying questions)
Effective listening is a key factor in building interpersonal, problem solving and
management skills.
Key Learning Points:
Shows how poor listening hurts overall effectiveness
Listening with the intent to understand is important for communication between and among employees and supervisors. This humorous program shows what happens when a busy boss doesn’t slow down long enough to hear what his employees are trying to tell him.
Runtime: 11 Minutes
Contents:
DVD or USB
Leader’s Guide
Reproducible Participant Worksheets
Key Learning Points:
Shows how poor listening hurts overall effectiveness
Models empathic listening
Helps people focus on clarity
Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.