Performance Matters: The Importance of Praise

Feeling unappreciated is at the top of the list of reasons why people consider leaving their jobs. This program illustrates that giving praise where it’s due is a management tool that’s powerful, cheap and easy to use.

When applied correctly, praise can lead to amazing improvements in both productivity and quality of work.

In this film, department with a high staff turnover is in danger of losing another member: the individual displayed initiative and commitment in helping a customer, yet their manager could only criticize the unauthorized expense of a taxi fare.

The employee’s attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done.

Lessons learned include:

• It’s important to let people know why they are being praised
• Don’t ruin the effect by adding on a “sting-in-the-tail” remark
• Make sure to pass on praise from customers or superiors

This program addresses some of the reasons managers don’t praise and makes managers aware that it’s important to seek out opportunities to praise staff as part of their management function. It also provides six easily remembered rules for praising staff correctly and shows that praising is not a natural gift but a learnable skill.

This program is part of the Performance Matters Series, which also includes The Need for Constructive Criticism. Each title can be purchased separately or as part of the set. Simply click on the titles for further details and pricing information.

Available in French.