Solving Performance Problems-The Diagnostic Interview
Your managers and supervisors need to feel confident that they have the skills they need to let the person know they have a problem with their performance. This program takes them step by step through all the vital techniques.
- DVD, USB, or Streaming
- Facilitator’s Guide
- How to get straight to the point, by making clear, assertive general performance statements
- How to articulate clearly and precisely what it is that the other person is doing wrong
- How to get better results by getting the other person to explain how they see what is expected of them
- How to explain clearly and succinctly what is really expected of them.
$795.00
Equip your managers and supervisors with the skills to confront the problem of poor performance with this training program.
Most people who under-perform do not realize that they are under-performing and, what is worse, their manager does not know how to tell them. Using the techniques outlined in this video, you’ll be able to demonstrate to your managers how to conduct an effective and successful Diagnostic Interview using the simple PEG procedure below.
PROBLEM – Tell the person that you have a problem with their performance
EXPECTATION – Explain your expectations of their performance and listen to their own expectations
GAP – Agree on the gap that exists between what you expect and what they are delivering.
