Taking C.A.R.E. of Business

Taking C.A.R.E. of Business

Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.
Runtime: 26 Minutes
Contents:
  • DVD
  • Leader’s Guide
  • and 10 Pocket Reminder Cards

Purchase Here

$650.00

Clear

Volume Discounts

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

When you think of the times you’ve had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is it that some customer service pros just stand out?

The simple answer is that great customer service professionals make a choice: Every day, with every customer, they choose to do all they can to make their customer’s experience as positive as it can be. In other words, they care. And it isn’t just that they want to care, it’s that they know how to care.

Truly great customer service professionals have learned that to deliver remarkable customer service, you have to choose to be:

  • Connected – Meet customers “where they are.” Treat internal & external customers as you’d want to be treated.
  • Attentive – Give all your customers your full attention. Be efficient & clear, but never rush your customers.
  • Responsible – Take ownership, but never take things personally. Let upset customers vent; then apologize, find solutions, thank your customers and add value.
  • Enthusiastic – Treat each and every customer as if they were your only customer.

From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.

Key Learning Points:
  • Connected - Meet customers “where they are.” Treat internal & external customers as you’d want to be treated.
  • Attentive - Give all your customers your full attention. Be efficient & clear, but never rush your customers.
  • Responsible - Take ownership, but never take things personally. Let upset customers vent; then apologize, find solutions, thank your customers and add value.
  • Enthusiastic - Treat each and every customer as if they were your only customer.

Taking C.A.R.E. of Business

Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.
Runtime: 26 Minutes
Contents:
  • DVD
  • Leader’s Guide
  • and 10 Pocket Reminder Cards
Key Learning Points:
  • Connected - Meet customers “where they are.” Treat internal & external customers as you’d want to be treated.
  • Attentive - Give all your customers your full attention. Be efficient & clear, but never rush your customers.
  • Responsible - Take ownership, but never take things personally. Let upset customers vent; then apologize, find solutions, thank your customers and add value.
  • Enthusiastic - Treat each and every customer as if they were your only customer.

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$650.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com