Vous vous souvenez de moi, version revisee

Vous vous souvenez de moi, version revisee

SKU: 3608P Categories: , , Topic: Brand:
There’s no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market.
Runtime: 10 Minutes
Contents:
  • DVD / USB
  • Leader's Guide

Purchase Here

$199.00$775.00

Clear

Volume Discounts

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

There’s no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market.

This program instils a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years.

A hapless, harried customer. That’s who you’ll meet in Remember Me. A customer just like you who turns to businesses like yours and receives less than ideal service (to put it mildly). Here’s a customer who has been doing business in the same places for years and yet is treated like a stranger – and worse. A customer who is about to be fed up and take his business elsewhere – and share his negative experiences with friends and associates. Because not all customers complain. Some simply take their business elsewhere.

Benefits:

  • Shows examples of poor service from the customer’s point-of-view
  • Gives insights into customer behaviour and the basic service they expect
  • Improves customer retention and business return in a simple, straight-forward manner
Key Learning Points:
  • Customers can forgive mistakes but not bad attitudes
  • Poorly treated customers spread the word
  • Customers will take their business elsewhere without a second thought
  • Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

Vous vous souvenez de moi, version revisee

SKU: 3608P Categories: , , Topic: Brand:
There’s no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market.
Runtime: 10 Minutes
Contents:
  • DVD / USB
  • Leader's Guide
Key Learning Points:
  • Customers can forgive mistakes but not bad attitudes
  • Poorly treated customers spread the word
  • Customers will take their business elsewhere without a second thought
  • Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$199.00$775.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com