WAYMISH

WAYMISH

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! Let this unforgettable program teach your staff the attitudes and behaviours that make customers feel valued so they will buy from you again and again.
Runtime: 28 Minutes
Contents:
  • DVD or USB of WAYMISH
  • DVD or USB of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
  • Printed Leader's Guide for WAYMISH with reproducible participant worksheets
  • CD with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
  • CD with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
  • 5 WAYMISH-Buster Employee Handbooks
  • 5 Pocket Reminder Cards
  • 1 copy of the book WAYMISH by Ray Considine and Ted Cohn

Purchase Here

$325.00$1,075.00

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Volume Discounts

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A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The “it” is a “WAYMISH” and 2 out of 3 times, it results in the permanent loss of a customer.

WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don’t really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc.

Can you afford to create unhappy customers that take their business elsewhere?

Eliminate WAYMISHes and keep customers with this superb customer service program. Hidden-camera footage reveals service providers in retail, hospitality and banking committing all-too-common WAYMISHes. Then, the show’s folksy host walks these employees through the things they can say and do to convey genuine service excellence.

Your trainees will love the way the show’s host is COMPLETELY on their side–not trying to embarrass, not trying to preach–just suggesting new more effective ways to handle customer situations.

Skill points include:
  • Quickly Acknowledge Customers
  • Listen Carefully
  • Fix Problems on the Spot
  • Find a Way To Say Yes
  • Coach Each Other

Remember that being of service to all customers “IS your job”

The Supervisor Show component plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes.

Key Learning Points:
  • Increase revenue by teaching staff how to avoid common customer frustrations that result in lost sales
  • Maximize customer lifetime value by teaching skills that positively impact customer satisfaction
  • Create positive word-of-mouth and referral business by showing staff how to meet customer expectations 
and practice service recovery

WAYMISH

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! Let this unforgettable program teach your staff the attitudes and behaviours that make customers feel valued so they will buy from you again and again.
Runtime: 28 Minutes
Contents:
  • DVD or USB of WAYMISH
  • DVD or USB of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
  • Printed Leader's Guide for WAYMISH with reproducible participant worksheets
  • CD with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
  • CD with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
  • 5 WAYMISH-Buster Employee Handbooks
  • 5 Pocket Reminder Cards
  • 1 copy of the book WAYMISH by Ray Considine and Ted Cohn
Key Learning Points:
  • Increase revenue by teaching staff how to avoid common customer frustrations that result in lost sales
  • Maximize customer lifetime value by teaching skills that positively impact customer satisfaction
  • Create positive word-of-mouth and referral business by showing staff how to meet customer expectations 
and practice service recovery

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$325.00$1,075.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

Currency

All prices are in Canadian Dollars.

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