What Do You Say?

What Do You Say?

Fast paced, energetic and loaded with excitement…this video provides realistic, practical answers to tough customer service questions that your people can put to use on the job immediately.
Runtime: 22 Minutes
Contents:
  • DVD or USB
  • Manager’s Guide
  • 10 Pocket Cards
  • 10 Employee Handbooks

Purchase Here

$925.00

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Volume Discounts

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

When it comes to customer service challenges…the first few seconds and your first few words determine your success or failure.

Fast paced, energetic and loaded with excitement…this video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

A powerful tool that no employee should be without…the Employee handbook takes over where the video leaves off, providing practical answers to over 100 difficult customer service situations, including disruptive guest, diversity challenges, disability issues, etiquette and more.

Learn the key words and phrases needed to handle tough customer situations with ease and confidence.

Key Learning Points:
  • Prepares customer service providers for awkward tough situations
  • Models appropriate behaviours to help the customer
  • Builds staff confidence in their abilities to communicate

What Do You Say?

Fast paced, energetic and loaded with excitement…this video provides realistic, practical answers to tough customer service questions that your people can put to use on the job immediately.
Runtime: 22 Minutes
Contents:
  • DVD or USB
  • Manager’s Guide
  • 10 Pocket Cards
  • 10 Employee Handbooks
Key Learning Points:
  • Prepares customer service providers for awkward tough situations
  • Models appropriate behaviours to help the customer
  • Builds staff confidence in their abilities to communicate

Please login to view the Full-Length Preview. If you don’t have an account, you can register here now.

Purchase Here

$925.00

Clear

Contact Us

Canada & U.S.: 800-263-3399
International: 613-822-6121

We are located in Ottawa, Canada

All sales are final. Damaged on arrival, or defective products will be replaced at no charge within 7 days of receipt.

Currency

All prices are in Canadian Dollars.

If you have problems with this site contact tech@owenstewart.com