When Harry Coached Sally

Coaching saves time and money as well as contributing to a philosophy of continuous learning. Coaching is not about giving orders telling people how to do things. It’s about promoting discovery, encouraging staff to contribute their ideas and be involved. Coaching takes advantage of normal, everyday working situations to train people and develop their skills.

This video illustrates the steps necessary for effective learning in the workplace. In this film, we meet Harry, a shipping supervisor and Sally, an office administrator. Together they work through the problems associated with teaching and learning on the job.

Key Topics Covered Are:

• Agreeing upon expectations
• Testing understanding
• Developing trust
• Giving feedback