Purchase Here
When You Can’t Say Yes
SKU: 6757P
Categories: $199, Our Bizness, Training Videos
Topics: Communication, Conflict, Customer Service, Listening Skills, Telephone Skills
Brand: Our Bizniss Productions
No one likes having to say no or I can’t, or it’s not available but often there is simply no choice. This video explores the major reasons why ‘yes’ is not always possible.
Runtime: 16 Minutes
Contents:
- DVD
- Leader's Guide
$515.00 $199.00
Volume Discounts

No one likes having to say no or I can’t, or it’s not available but often there is simply no choice. This video explores the major reasons why you can’t say yes and will help your people discern the difference between ”a hard no” and ”a service no”
Training Points Include:
- The difference between ”a hard no” and ”a service no” – How can I help this person to the best of my ability?
- Show empathy
- Use active listening skills
- Get the facts
- Clearly state reasons with honest, logical explanations
- Avoid, unfortunately, sadly and regrettably
- ”However” indicates new information
- Don’t give up easily – Use your smarts
- Lateral thinking
- Rack your brain for alternatives and information
- ”A service no” makes everyone a winner
Key Learning Points:
- How can I help this person to the best of my ability?
- The difference between ”a hard no” and ”a service no”
- Clearly state reasons with honest, logical explanations
- Rack your brain for alternatives and information
Related products
When You Can’t Say Yes
SKU: 6757P
Categories: $199, Our Bizness, Training Videos
Topics: Communication, Conflict, Customer Service, Listening Skills, Telephone Skills
Brand: Our Bizniss Productions
No one likes having to say no or I can’t, or it’s not available but often there is simply no choice. This video explores the major reasons why ‘yes’ is not always possible.
Runtime: 16 Minutes
Contents:
- DVD
- Leader's Guide
Key Learning Points:
- How can I help this person to the best of my ability?
- The difference between ”a hard no” and ”a service no”
- Clearly state reasons with honest, logical explanations
- Rack your brain for alternatives and information
Purchase Here
$515.00 $199.00
