Trying to get the most out of the people you supervise, trying to get them to go that extra mile isn’t easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor.

A good supervisor inspires people to give their all, a bad one inspires them to leave. Unfortunately, most supervisors are unaware of how the people they manage really see them. Supervisors must recognize and put into practice behaviours that inspire people, rather than alienate them.

This video demonstrates a supervisor’s behaviour in realistic situations-first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line-this is essential training for all managers and supervisors.

Key Learning Points:

• Share information
• Get people involved
• Listen to people’s concerns
• Take action to show you care
• Tell people what they’re doing right
• Focus on solutions, not problems
• Deal with mistakes in private
• Use mistakes to help people