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Featured Videos

What’s Your Pickle?

Bob Farrell is back!…and he’s more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the “world-class pickle givers”. You’ll love the stories and truths he discovers!

Runtime: 17 Minutes
  • DVD or USB
  • Leader’s Guide
  • PowerPoint Presentation
Key Learning Points:
  • CONNECT with your customers.
  • ANTICIPATE what they’ll need next.
  • DELIGHT your customers.
  • INSPIRE yourself and others.



…and this time he’s on a fun-filled road trip in search of inspiring pickle stories from across the nation. With his infectious enthusiasm for customer service, Bob uses these stories to reinforce the Pickle Philosophy and help viewers understand that… What’s Your Pickle? is fun and entertaining, and offers a fresh new look at how your team can integrate the pickle-giving culture into your own workplace.

Bob presents four great ways that help team members determine what their customers really want:

  • CONNECT with your customers. How would you want to be treated?
  • ANTICIPATE what they’ll need next. How can you be one step ahead?
  • DELIGHT your customers. How can you exceed their expectations?
  • INSPIRE yourself and others. Are you willing to do what it takes?

Be sure to join Bob in this engaging new video as he inspires your team to connect with their customers and Give ‘em the Pickle!