On the Brink of Perfection
This is an excellent video to begin a training session on quality—for service behaviours or manufacturing. It will relax the audience with humour, while at the same time underscoring the message “Near enough is NOT good enough.”
- DVD, USB, or Streaming
- Persistence is the key to quality
- No industry, product, or position is exempt from the goal of achieving 100% quality
- The goal should be continuous improvement
This amusing video poses the question: “What level of quality is acceptable?” Does the service or product you offer achieve 100% quality? What if it doesn’t? What are the consequences? Should we settle for 90%, 95%, or even 99% quality?
The video addresses what sort of chaotic results we could expect if telephone companies, car manufacturers, bridge builders, architects, doctors, nurses, dentists, the legal system etc., only achieve 99% quality.
This is an excellent video to begin a training session on quality for service behaviours, manufacturing, or building things. It delivers a key message with humour, while at the same time underscoring this: “Near enough is NOT good enough.”
The consequences of not achieving 100% quality in production or interactions are fully demonstrated (with quite a bit of tongue in cheek delivery).
“The difference between failure and success is doing a thing nearly right and doing it exactly right.” EDWARD SIMMONS