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Glad I Could Help
Real Customer Service Situations for Discussion
Runtime: 21 Minutes
Inclusions:
- DVD
- Meeting Opener
- Facilitator’s Guide
- Self-Study Workbook
- Participant Material
Key Learning Points:
- Provides techniques for staying calm when dealing with angry customers
- Shows a variety of ways to defuse anger and respond to complaints
- Learn to keep your focus on what you can do to solve a customer’s problem
- Trains employees in resolving issues with unhappy customers
- How to make sure the customer is left with a positive, memorable impression
$795.00