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Healthcare Video Clips, Volume 1

For healthcare trainers, a versatile library of video clips to train in such areas as Ensuring Patient Satisfaction; Building Accountability, Ethics and Integrity; and Team Building. Volume 1 of Healthcare Video Clips gives you the tools to customize your own training with video scenarios.

Runtime: 29 Minutes
  • Video clips on DVD for viewing
  • Video clips also on USB for importing into PowerPoint Presentations or eLearning
  • Leader’s Guide including discussion questions for each clip
Key Learning Points:
  • Increases patient satisfaction by modeling key customer service skills in healthcare settings
  • Improves outcomes by showing staff how to be personally and collectively accountable for results
  • Maximizes training budgets by providing a library of video clips that can be used for a variety of applications


Individuals striving to deliver patient-centred care must have a high degree of integrity, a knowledge of what drives patient satisfaction and an ability to work well in teams. The assorted teaching clips in this volume of Healthcare Video Clips can be used to build these competencies.

The training needs of healthcare organizations can change on any given day. In some cases, a topic requires a lengthy facilitated classroom-training event and in other situations, there is only enough time for a quick meeting or lunchtime learning session.

In either case, when you gather people together for learning on interpersonal skills, it’s nice to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons and promote discussion.

Healthcare Video Clips, Volume 1 provides a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into three categories:

  • Ensuring Patient Satisfaction – provides awareness of what matters most to patients, and gives ideas for how to keep patients satisfied.
  • Building Accountability, Ethics, and Integrity – demonstrates how individuals can work to improve and maintain strong personal standards when it comes to ethics and responsibility.
  • Team Building – illustrates principles of teamwork that lead to the kind of positive, collaborative environment that will keep staff focused on the task at hand…treating patients.
You can use the segments singly, by category, or in your own creative combinations. The accompanying Leader’s Guide provides suggestions for use, discussion questions, and tables to help you identify which segments are most appropriate for your training applications.
The clips are provided on DVD and USB so that they can be played from the DVD or embedded into a PowerPoint presentation or eLearning from the USB.
Additional topics (Embracing Diversity, Communicating with Clarity, Resolving Conflict and Supervising Others) are covered in the Healthcare Video Clips Volume 2.