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Manager Moments: How To Excel In Tricky Situations

As a manager, supervisor or team leader, recognizing a situation then quickly taking action is key to keeping your team motivated. These 5 bite-sized programs teach and refresh skills.

Runtime: 36 minutes
  • DVD or USB
  • Reproducible Manager’s Guide
  • Participant Materials
Key Learning Points:
  • Improves managerial performance by providing quick skills refreshers
  • Enables managers to deal with situations as they arise
  • Enhances the organization’s management development efforts


When you’re a manager or supervisor, you work with people every day to encourage their best performance. It’s your job to keep your team strong, unified, motivated and productive. Simple to say but not so simple to do, right? Managing people, and being a manager, is challenging—very challenging. This set of 5 how-to videos offers quick and practical tips to help managers and supervisors in this often daunting task.

How and When to Delegate (6:15 minutes)
Let’s face it. You’re busy—really busy. It’s up to you to manage a group of people to accomplish a myriad of things that you are ultimately responsible for but couldn’t possibly do on your own. That’s where delegation comes in. This video will give you the tools you need to make the right delegation decisions to ease your busy schedule, and help your employees grow.

How to Deal with Difficult Peers (7:40 minutes)
In your personal life, you can avoid a person who irritates you. But in the workplace, it’s not that easy. You can’t get away. You are required to work with that person. So what can you do? This video teaches practical ways to deal with difficult personalities–information that will benefit both you and your team as you coach them through similar situations with challenging co-workers.

How to Manage Time Thieves (7:20 minutes)
We’ve all had days when we leave work wondering how we could have worked for eight hours straight and still not accomplished the task we had in mind when we walked in that morning. It’s a common frustration that has nothing to do with motivation, work ethic, or company loyalty. This video explains that it has to do with time—and how we manage or fail to manage, those things that take away our time.

How to Manage Upward (6:45 minutes)
Every boss has a different style and is human, just like you, with strengths and weaknesses. Unfortunately, sometimes a boss’s weaknesses can create a barrier for you to be as successful as you know you could be. How can you help your people when the challenge you are facing is your boss? Good question! This video shows that “managing upward” revolves around three principles.

How to Curb Employee Gossip (7:05 minutes)
Sometimes gossip is unintentional and people really don’t know that what they are saying is gossip. Sometimes it’s malicious and people know exactly what they are doing. Either way—it’s deadly to the unity and morale of a team and it’s up to you as a manager to stop it. This video reveals efficient tips to help you address and stop gossip within the team, even in tricky situations.

Also available in this series: Manager Moments: Interviewing & Termination Do’s and Don’ts.