This amusing video poses the question: “What level of quality is acceptable?” Does the service or product you offer achieve 100% quality? What if it doesn’t? What are the consequences? Should we settle for 90%, 95%, or even 99% quality?

The video addresses what sort of chaotic results we could expect if telephone companies, car manufacturers, bridge builders, architects, doctors, nurses, dentists, the legal system etc., only achieve 99% quality.

This is an excellent video to begin a training session on quality for service behaviours, manufacturing, or building things. It delivers a key message with humour, while at the same time underscoring this: “Near enough is NOT good enough.”

The consequences of not achieving 100% quality in production or interactions are fully demonstrated (with quite a bit of tongue in cheek delivery).

“The difference between failure and success is doing a thing nearly right and doing it exactly right.” EDWARD SIMMONS