Owen-Stewart Performance Resources Inc. | 1-800-263-3399 | sales@owenstewart.com

Service Impact Series

This 5-Part series deals will all facets of delivering effective Telephone Customer Service with a healthy dose of humour.

Runtime: 20 Minutes
  • 5 DVDs or USBs
  • 5 Facilitator’s Guides
  • 5 PowerPoint Presentations
  • 5 Sets of Interactive Activities
  • 5 Sets of Trainee Worksheets
  • 5 Sets of Discussion Questions
  • 5 Sets of Pre and Post-Training Assessments – all ancillaries on CD-ROM
Key Learning Points:
  • Learn to deal with difficult or angry customers
  • Improve sales, attitude, and service
  • Develop and improve call center/telephone skills
  • Improve basic customer service skills
  • Improve internal customer service skills


Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable and highly effective! And with a feature packed facilitators guide on CD-ROM, you’ll have all the tools you need to make training easy and successful.
The Angry Customer
This humourous program is packed with strategies for handling caustic and abusive customers.

Credibility Through Honesty
In this segment, you’ll discover how to be honest about service problems and boost your company’s image at the same time.

Cross Cultural Communication
In this segment, you’ll learn how to bridge cultural and communication differences with the universal language—great service.

Dimensions Of Service
Watch this program, and you’ll discover the secrets of improving customer satisfaction by dealing with all facets of the client experience.

Levels Of Learning
In this segment of the 5-Part Service Impact Series, you’ll discover how to identify and work with different types of customers and co-workers.